Privacy Policy

Privacy Policy — Cradella

Summary
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on cradella.com.

Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the pages or products you view, the websites or search terms that referred you to the Site, and how you interact with it. We refer to this automatically collected information as "Device Information".

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer, often including a unique anonymous identifier.
  • Log Files: Record actions that occur on the Site and collect data such as your IP address, browser type, Internet service provider, referral/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

Additionally, when you make (or attempt to make) a purchase through the Site, we collect certain information, including your name, billing address, shipping address, payment information (such as credit card numbers, PayPal, Apple Pay, Google Pay, Amazon Checkout), email address, and phone number. We refer to this information as "Order Information".

When we mention “Personal Information” in this Privacy Policy, we refer to both Device Information and Order Information.

Types of Cookies We Use

  1. Essential Cookies
    Necessary for the Site to function (cart, login, secure checkout).
    Example: Keeping items in your cart while you browse.
  2. Performance & Analytics Cookies
    Help us understand how the Site is used to improve its performance.
    Example: Google Analytics cookies to understand traffic and behavior.
  3. Functional Cookies
    Remember your choices (language, region, user) for a more personalized experience.
    Example: Remembering your login or preferences.
  4. Targeting or Advertising Cookies
    Show relevant ads, limit frequency, and measure campaigns.
    Example: Facebook/Instagram ads based on products viewed.
  5. Social Media Cookies
    Allow sharing/interacting on platforms (e.g., Facebook Pixel).
  6. Third-Party Cookies
    Set by integrated services (payments, analytics, video).
    Example: Stripe or PayPal cookies during checkout.
  7. Security Cookies
    Help detect suspicious activity and protect your account.
  8. Session Cookies
    Temporary; expire when the browser is closed. Maintain session actions.
  9. Persistent Cookies
    Remain for a period to remember preferences (e.g., language).

Managing Cookies

You can adjust your cookie preferences in your browser settings. Most browsers allow you to accept, reject, or delete cookies. Disabling certain cookies may affect Site functionality.

How We Use Your Personal Information

We use Order Information to process payments, arrange shipping, issue invoices/confirmations, communicate with you, detect potential fraud, and, according to your preferences, provide information or advertising about our products or services.

We use Device Information to detect risks or fraud (particularly your IP), improve and optimize the Site (browsing and interaction analytics), and measure the effectiveness of marketing and advertising campaigns.

Sharing Your Personal Information

We share your information with trusted third parties to operate our business and fulfill orders. For example, we use Shopify to manage our online store. You can read more about how Shopify uses your personal information here:
https://www.shopify.com/legal/privacy

We also use Google Analytics to understand how customers use the Site. You can learn more here:
https://www.google.com/intl/en/policies/privacy/
And opt-out here:
https://tools.google.com/dlpage/gaoptout

Finally, we may share information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to deliver ads or marketing communications that may be of interest to you. To learn more about targeted advertising, visit the Network Advertising Initiative (NAI) educational page:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt-out of targeted advertising at the following links:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt-out of some services via the Digital Advertising Alliance portal:
http://optout.aboutads.info/

Text Message Terms & Conditions

We use a text messaging platform subject to the following terms. By opting in to receive messages or notifications, you agree to these terms.

By providing your phone number at checkout, via a form, or by replying with a keyword, you authorize us to send text messages about your orders (including abandoned cart reminders) and promotional offers. Consent to receive messages is not a condition of purchase.

Your number, name, and purchase history may be shared with our messaging provider, currently Shopify and its external partners, for message delivery and personalization.

Message frequency may vary. Standard text and data rates may apply. To unsubscribe, reply "STOP". For help, reply "HELP" or contact us using the details below.

We may also use cookies and other tracking tools to personalize your experience and measure campaign effectiveness. You can disable them in your browser settings.

Do Not Track

Our Site does not alter its data collection practices in response to browser “Do Not Track” (DNT) signals, as there is no industry standard for interpreting them.

Your Rights (for EEA Residents)

If you are a resident of the European Economic Area, you have the right to access the personal data we hold about you, request correction, update, or deletion, and object to or restrict processing under certain circumstances. To exercise these rights, contact us using the information below.

We process your information to fulfill contracts (e.g., orders placed) or pursue legitimate business interests. Your information may be transferred outside Europe, including to Canada and the United States.

Data Retention

We retain information related to your orders in our records unless you request deletion. This allows us to maintain a transaction history and comply with legal, accounting, or operational obligations.

Cradella Store

Customer Service: 9:00 AM to 5:00 PM EST
Email: support@cradella.com
Phone: +1 (818) 266-7637
Company Name: Cradella
Address: 7101 Salisbury Rd, West Hills, CA 91307, United States

We answer calls 24/7 and respond to emails within 12 hours during business days.

You can also contact us via our contact page:
https://cradella.com/pages/contact-us