Shipping Policy

Shipping Policy

Do you deliver worldwide?

Yes, Cradella ships worldwide, with the exception of certain areas that may have delivery restrictions. If you would like to check if we ship to your address, please contact us at support@cradella.com or via our contact form.

What are your shipping methods, rates and delivery times?

Processing times:

  • Orders are processed Monday through Friday during business hours, excluding public holidays.
  • Orders are usually shipped within 1 to 3 business days after validation.
  • During periods of high demand, order processing may be delayed by up to 7 days .

Delivery time :

  • France: 8–12 working days (Monday–Friday)
  • Europe (EU & UK): 8–12 working days (Monday–Friday)
  • Middle East (Saudi Arabia, UAE, Kuwait, Qatar, Israel, Oman, Bahrain): 8–12 business days (Monday–Friday)
  • United States & Canada: 8–12 business days (Monday–Friday)
  • Australia, New Zealand & Oceania: 8–12 working days (Monday–Friday)
  • Latin America: 9–26 business days (Monday–Friday)
  • Other countries: 8–30 business days (Monday–Friday)

NOTE: Delivery times are estimates and may vary depending on the local carrier, customs processing, weather conditions, flight schedules, and other external factors.

Where can I find my tracking number?

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number .
  • If you have not received your tracking information or if the tracking number does not appear to be working, please contact us and we will be happy to assist you.
  • For any assistance, write to us at support@cradella.com .

Are there any customs fees?

  • International orders may occasionally be subject to customs duties or import taxes upon arrival.
  • Although rare, any potential costs remain the responsibility of the customer.
  • We recommend that you check with your local customs authorities before placing an order if you have any questions.

Can I change the delivery address for my order?

Cradella cannot be held responsible if an incorrect address is entered at checkout. Please ensure your shipping and billing information is correct before finalizing your order.

In the event of an error on our part, we will take full responsibility and arrange a replacement at no extra cost.

I think my package has been stolen or lost in transit — what should I do?

  • If the tracking indicates that your order has been delivered but you cannot find the package, check around your home, mailbox, entrance hall, or with your neighbors.
  • We recommend waiting 1 to 2 business days , as carriers may finalize delivery after the first scan.
  • If the package remains untraceable, please contact your local carrier to file a claim using your tracking number.
  • Once you receive a response from the carrier, contact us at support@cradella.com so we can assist you.

Cradella is not responsible for packages marked as delivered to the address provided during checkout. For added peace of mind, we recommend choosing insured shipping options when available.

We consider a package lost in transit if the tracking information hasn't been updated for 20 days . In this case, please contact support@cradella.com so we can arrange a replacement.

Email: support@cradella.com

Customer support hours:
Monday–Friday | 9:00 – 20:00