Privacy Policy

Privacy Policy — Cradella

Summary

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase on cradella.com.

Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and certain cookies installed on your device. As you browse the Site, we also collect information about the pages or products viewed, the websites or search terms that led you to the Site, and how you interact with it. We call this data "Device Information."

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device, often with an anonymous unique identifier.
  • Log Files: Record actions performed on the Site (IP address, browser type, Internet provider, exit pages, timestamps).
  • Web beacons, tags and pixels: Electronic files used to analyze your browsing.

In addition, when you make (or attempt to make) a purchase on the Site, we collect certain information such as your name, billing address, shipping address, payment information (credit cards, PayPal, Apple Pay, Google Pay, Amazon Checkout), email address, and telephone number. We refer to this data as "Order Information."

When we refer to "Personal Information," we are referring to both Device Information and Order Information.

Types of Cookies Used

Essential Cookies

Necessary for the operation of the Site (shopping cart, login, secure payment).

Performance and Analytics Cookies

They help to understand the use of the Site and to improve its performance (e.g., Google Analytics).

Functional Cookies

They remember your choices (language, region, user preferences).

Targeting/Advertising Cookies

They display relevant ads, limit frequency and measure performance (Facebook, Google).

Social Media Cookies

They allow sharing or interaction with social platforms (e.g., Facebook Pixel).

Third-party cookies

Installed by integrated services (payments, analytics, videos), e.g. Stripe or PayPal.

Security Cookies

They detect suspicious activity and protect your account.

Session Cookies

Temporary — expire when your browser is closed.

Persistent Cookies

They remain to remember your preferences (e.g., language).

Cookie Management

You can configure your preferences in your browser settings. Disabling certain cookies may affect the Site's functionality.

How We Use Your Personal Information

We use Order Information to process payments, prepare shipment, send order confirmations, communicate with you, detect potential fraud and, depending on your preferences, provide you with information or advertising.

We use Device Information to detect risks (including by analyzing your IP address), improve the Site experience, optimize navigation, and measure the effectiveness of advertising campaigns.

Sharing Your Personal Information

We share your information with trusted third parties to operate our store and fulfill your orders. For example, our store is hosted by Shopify. Their privacy policy is available here: https://www.shopify.com/legal/privacy

We also use Google Analytics to understand how customers use the Site:
Google's privacy policy: https://www.google.com/intl/fr/policies/privacy/
Opt-out tool: https://tools.google.com/dlpage/gaoptout

Finally, we may share your information to comply with laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements that may be of interest to you. To learn more about targeted advertising: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can unsubscribe here:

You can also unsubscribe on the Digital Advertising Alliance portal: http://optout.aboutads.info/

Text Message (SMS) Terms and Conditions

We use a messaging platform subject to the following terms and conditions. By signing up to receive messages or notifications, you agree to these terms and conditions.

By providing your phone number during checkout, via a form, or using an SMS keyword, you authorize us to send you messages regarding your orders (including abandoned carts) and promotional offers. Consent is not a condition of purchase.

Your phone number, name, and purchase history may be shared with our email provider, currently Shopify or its partners, to ensure delivery and personalization of messages.

Frequency may vary. Standard courier charges may apply.

To unsubscribe: reply "STOP".
For help: reply "HELP" or contact us.

We may use cookies and tracking tools to personalize your experience and measure campaigns. You can disable them in your browser.

Do Not Track

The Site does not modify its data collection practices in response to Do Not Track signals, due to the lack of a recognized standard.

Your Rights (EEA Residents)

If you reside in the European Economic Area, you have the right to access the personal data we hold about you, request its correction, updating, or deletion, as well as to object to or restrict its processing under certain conditions. To exercise these rights, please contact us.

We process your data to fulfill our contracts (e.g., orders) or to pursue our legitimate interests. Your data may be transferred outside of Europe, including to Canada and the United States.

Data Retention

We retain information relating to your orders unless you request its deletion. This allows us to comply with our legal, accounting and operational obligations.

Contact

For any questions regarding privacy or your personal data, please contact us at: support@cradella.com